Resolving Disputes

Conflict can be a positive force for change; however it can also be highly destructive. Left unmanaged the disruption to the organisation can lead to the possibility of litigation and its associated costs.

Policy Development - AXA ICAS can provide policy development, policy review, or develop management guidelines and training to help you comply with the latest legislation.
Conflict Management Services* - AXA ICAS offers a full conflict management service including:
- Ad Hoc Mediation - Skilled mediators work with the disputing parties to resolve workplace conflict. Mediation is a powerful tool for reducing workplace disputes before they become an organisational problem.
- Internal Mediation Service - A full planning and implementation consultancy service for organisations that require an in-house resource. Initial recruitment, procedure development training, assessment and monitoring are included. A Certificate in Mediation Skills and a Diploma in Mediation Skills are also available.
- Neutral Assessment - An ideal solution for when workplace disputes have become complex and you require more information about the wider issues to enable you to move forward.
- Investigation Services - Rigorous, quick and confidential investigations by professional consultants who will identify and interview stakeholders and provide a detailed and comprehensive assessment, report, and where appropriate, recommendations. ICAS can also train internal investigators where necessary.