Trauma Support Contracts - CRISIScall®

It is well documented that those organisations who prepared well for a crisis, responded and recovered more productively than those who did not. Furthermore that those organisations who communicated with genuine sensitivity and compassion retained their shareholder value after a crisis compared with those who failed to communicate.

Formal contracts with organisations enable AXA ICAS to understand the potential threats and risks to business and staff. We are then in a position to review existing emergency plans and include the human dimension based on compassion, common sense and continuity.

This involves:

• Consultancy to ensure understanding of the organisation's culture and history.
• Review and alignment of existing policies and communication of CRISIScall® services and activation protocols.
• Identifying requirements and delivering pre-trauma training for HR, managers and security staff.
• Agreeing on appropriate response times for on-site consultants when a trauma occurs.
• Establishing protocols for the continuation of post-trauma support to staff, customers and the general public in the aftermath of a trauma.

Trauma support comprises the following principal aspects:

• Stabilisation - AXA-ICAS trauma consultants provide practical support and guidance to both the crisis management teams and staff in the immediate aftermath of an incident.
• Assessment - Certain staff will be particularly vulnerable to intense post trauma reactions. AXA-ICAS proactively monitors and assesses the recovery process of all affected staff in the immediate, short and long term.
• Treatment - During this phase AXA-ICAS will identify staff at risk, or who have developed, disorders as a consequence of the trauma and will offer a range of evidence based treatments (e.g. cognitive behavioural treatment).

AXA-ICAS Trauma support provides clients with:

• Guaranteed same day response.
• 24 hour telephone consultancy support for managers, HR, security staff.
• Dedicated AXA-ICAS Incident Manager.
• UK or overseas deployment.
• Full incident reporting.

Other services are available depending on the nature and scope of the incident. These are usually negotiated and priced separately and can include:

• Major Incident Management
• Reception Centres Services
• Emergency Telephone Response Centre
• Simulations and exercises
• Telephone helplines

What our clients say...

"We are proud to offer this confidential service to our employees."

• Crisis Management

• Trauma Support Contracts CRISIScall®

• Post Trauma Services

• Helping Managers

• Training